General Conditions & Disclaimer
By accessing our website you explicitly agree with the following terms and conditions.
Clause intellectual right of ownership
The contents of this website, including the brand names, logos, illustrations, data, product or company names, wording, images, etc are protected by intellectual rights and belong to Paardenwinkel.be or third parties. The items on this website may only be displayed or printed for private and non-commercial use.
Clause limited liability
The contents of this website (including the links) can be altered or supplemented without notice. We do not guarantee proper functioning of the website and cannot be held responsible for the improper functioning or temporary unavailability of the website, or for any form of damage resulting from the use of the website. We can not, in any way, against whoever, directly or indirectly, be held accountable for damage or disruption as a result of the use of this website or any of the links or hyperlinks, including physical loss, work stoppage, damage to computer apparatus, systems or programs of the user.
Clause linking to other websites
Our website can contain hyperlinks to other websites or pages of third parties or their partners, or indirectly refer to these. Linking to these websites does not, in any way, imply approval of the contents of these websites. We explicitly declare to have no say in the contents or other features of these websites and reject any liability towards the contents and features of these websites, or any damage resulting from using them.
Clause goods ordered
A purchase will only come about after our acceptance of your order. We maintain the right to reject orders or add certain conditions to the transaction, unless specifically determined differently. In the exceptional case an order is rejected, this will be communicated to the client within ten working days after the placement of the order.
Clause payment
The listed product prices are in Euros, TVA included. Payment can be done in a secure way directly via our website, by credit card or bank transfer. Orders paid by credit card are, except in the instance of possible complications, immediately dispatched. Orders paid by means of a bank transfer are dispatched without delay upon credit entry on our account. If the customer fails to complete a payment, we are authorized to cancel the order and/or sale agreement, or adjust it to the sum that was paid. In the exceptional instance when an order is being paid after dispatching it, the payment needs to be completed not later than fourteen (14) days after the invoice date, except when otherwise agreed in writing. By exceeding the term of payment, the customer is charged 2% interest per month delay, with a minimum of 2% of the outstanding balance. In addition, the customer owes us 25,00 Euros in administration costs, if the payment takes place after a reminder. The outstanding balance is augmented by the total cost of the intervention of a bailiff, including other legal expenses by us. We preserve the right to refuse orders by customers who were in default with previous payments.
Clause discounts
Shipments to Belgium:
- As from 150 €, free shipment
- As from 500 €, 4% discount
- As from 1000 €, 8% discount
Shipments to other countries (Nederland, Luxembourg, France, Germany and Spain)
- As from 350 €, free shipment (Exception: Rubber products are not always shipped free of charge, please querry us for extra costs) (France, Spain and Germany, free shipment as from 600€)
- As from 500 €, 4% discount
- As from 1000 €, 8% discount
Some products do not benefit the reduction and are marked accordingly (Gallagher, Rubber, ...)
Clause shipping
We will only ship orders to addresses in the Benelux, France, Germany and on demand. We will not ship to Post Box addresses.You can contact us by email if you desire shipment to another country than the above mentioned. We reserve the right to decline shipment requests to certain countries. An order will be shipped out when all purchased goods are on hand and when the payment is complete. All products, when in stock, will normally be delivered within 24 hours. This delivery term of 24 hours serves only as an indication, and exceeding it does not sanction damage claims or give the right to cancel the order or contract, unless the exceeding is such that the customer can not be reasonably expected to uphold the contract. In this case the customer can contact us by email to cancel the order partially or completely, or to terminate the business contract if necessary. During periods of shop closure, orders can still be placed. The time period of shop closure has to be added to potential waiting periods. The closing periods are always listed on our home page.
Clause liability
Upon delivery, the customer agrees to verify that the products correspond to the sales contract. If this isn’t the case, the customer has to inform us in writing, and this within a period of seven (7) working days after delivery. If it is confirmed that the order or sales contract was not complied with by us, we will, after return of the products, guarantee that they are replaced or refunded. Our responsibility can never exceed the total amount of the order.
Clause return of goods ordered
The customer has the right to return products within a period of fourteen (14) calendar days after delivery. This right is cancelled when the packing material has been damaged, the product has been used or partly used, has been washed, or, in the case of books, multimedia products, nourishments or liquids, the plastic seal of the packing material was broken. Postage for returning products is at the customer’s expense. We do not accept unstamped return packages
Clause warranty and account
We guarantee that the products we are selling are new and unused. The manufacturers give a warranty on several products according to their own warranty conditions. The customer can find these on manufacturer websites. Our products are always delivered with an invoice. The invoice is valid as warranty certificate.Clause force majeure
In case of circumstances beyond one’s control, Paardenwinkel.be can postpone deliveries and other commitments. In such a case, Paardenwinkel.be is only obliged to reinitiate deliveries and other commitments when reasonably possible again. Circumstances beyond one’s control could include persons or equipment needed by Paardenwinkel.be to carry out the sales contract, and lead to the impossibility to execute the contract or make it expensive or heavy to such an extent that immediate compliance with the sales contract cannot be reasonably expected.Such circumstances could be but are not limited to:Strikes; factory blockades; personnel illness; company disturbances; lack of materials, semi-manufactured products, accessories, energy and/or telecommunication provisions; delayed deliveries by suppliers; incorrect deliveries by suppliers; transportation complications; import/export restrictions; state-declared measures such as boycotts or embargoes. If such circumstances beyond one’s control last longer than three (3) months, both Paardenwinkel.be and/or the customer have the right, without risking a damage claim, to end the contract, by informing the counter party of this decision via registered mail.Clause right of ownership
All delivered products remain our property until the customer has completed all requirements as per the conditions of Paardenwinkel.be.All risks with regard to the product are passed on to the customer at the moment of delivery.
Applicable law and competent tribunals
All remarks concerning these terms and conditions have to be addressed to Paardenwinkel.be, Neerstraat 144, 3980 Tessenderlo.This website is subject to Belgian law. In case of disagreement only tribunals of the district in which the business address of Paardenwinkel.be is located, are competent.
Final statement
In case of dispute, the Dutch version of these terms and conditions will prevail.
